Shipping Policy

Last updated: 26 January 2026

At Olivia Gold Coast, we are committed to delivering your order as efficiently and transparently as possible.
Below you will find all relevant information regarding shipping, processing times, and delivery.

1. Shipping Coverage

We currently offer international shipping, including to Australia and selected other countries.

Shipping availability, delivery times, and carriers may vary depending on your location.

2. Order Processing Time

Orders are processed within 2–3 business days (Monday–Friday), excluding public holidays.

During peak periods or promotional events, processing times may be slightly extended.
If delays occur, we will notify you by email where possible.

3. Shipping Costs

Free Shipping
We offer free standard shipping on all orders, with no minimum purchase requirement.

4. Estimated Delivery Timeframes

Once your order has been processed, estimated delivery times are as follows:

Processing Time: 2–3 business days
Transit Time: 4–9 business days
Estimated Total Delivery Time: 6–12 business days
Order deadline: 6:00 PM
Time zone: (GMT+11:00) Australian Eastern Time (AET)

These timeframes are estimates and may vary due to customs clearance, carrier delays, or external factors such as weather or peak seasons.

5. Shipping Origin

All orders are shipped directly from our international logistics centre in Asia to the end customer.

As a result, deliveries may be subject to customs inspections depending on the destination country.

6. Customs Duties & Taxes

Customers are responsible for any customs duties, import taxes, or handling fees imposed by local authorities.

These charges are not included in the product price or shipping cost and are determined by your local customs office.

7. Address Accuracy & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, or undeliverable due to:

Incorrect or incomplete address
Failure to collect the parcel
Refusal of delivery

We may, depending on the situation:

Arrange re-shipment at the customer’s expense, or
Issue a refund based on the condition of the returned items

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately at: support@olivia-goldcoast.com

Include your order number and, where applicable, photos of the damage.
We will investigate the issue with the carrier and provide a suitable resolution.

9. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Tracking updates may take up to 48 hours to become active.

10. Shipping Restrictions

We do not ship to:

PO Box addresses
APO/FPO/DPO military addresses
Locations restricted by carriers or local regulations

Certain items may also be restricted depending on destination country regulations.

11. Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect operational changes or compliance requirements.

The most recent version will always be available on this page.